All products come with a minimum 12 month warranty or longer as listed with each product. If the product is delivered damaged or fails to work as advertised we will issue a refund or a replacement. All vintage filament bulbs used in Commercial applications are subject to a three month warranty. All current LED’s come with a three year warranty domestic or two years commercial. Warranties require all electrical work to be completed by a licensed contractor and all items to be checked and deemed compliant prior to installation.

Please check your order carefully noting technical specifications. If we place the order on your behalf you should carefully check the Invoice/quote before payment so we can rectify any discrepancies prior to shipping.

Warranty Claim Form

Name

Email Address

Order Number

Product

Select reason to request for warranty * Arrived DamagedFailed during lifetimeMissing itemOther ReasonWrong Product

More information *

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Shipping address if different from order

Shipping

We will endeavor to ship your order same day provided we have stock available. Larger or more complex orders may have a lead time of 3-4 days. Please check prior to ordering if you have a deadline. All shipping costs calculated by our web calculator are as accurate as possible and in some cases a handling/packing fee is added. If you are unhappy with the fee applied please contact us. All items ordered for US delivery are shipped by Fedex. For international orders we use FedEx First, Priority and Economy. International shipping requires a physical address, PO Boxes will not be accepted. When shipped, tracking codes are available listed with your order on our website on “My Account” page. A signature is required for proof of delivery by you or an agent.

Under some circumstances a delivery may not be possible due to export legislation. In these circumstances we will arrange a freight forwarder quote and send as a separate invoice.

International Air Freight includes the service and cost of brokering your shipment through local customs offices, but does not include Value Added Tax (VAT), Goods and Services Tax (GST), and/or Import Duties (please consult your local import tax authority for details). These taxes and duties will be collected at the time of delivery and are not the responsibility of Edison Light Globes LLC. Packages refused at the time of delivery will not be automatically refunded.  We reserve the right to charge for the value of goods and freight. Goods shipped within the USA will not attract customs charges. Customers in Virginia are subject to local Sales Tax which will be shown on the order total at checkout prior to payment