All products come with a minimum 12 month warranty. If the product is delivered damaged or fails to work as advertised for domestic use we will issue a refund or a replacement. All incandescent vintage filament bulbs used in commercial applications are subject to a 3 month warranty. LED bulbs are subject to a 3 or 2 year warranty and 2 or 1 year if used in commercial applications. Details listed with product specifications. Warranties require all electrical work to be completed by a licensed electrician and all items to be checked and deemed compliant prior to installation by your electrical contractor.
Please check your order carefully noting technical specifications. If we place the order on your behalf you should carefully check the Invoice/quote before payment so we can rectify any discrepancies prior to shipping.
If you have a product that fails inside the warranty period or is damaged in transit please log in to your account orders page and select “Warranty Claim” for the specific order affected.
For product returns please see “Product Returns” page for details.
For orders that arrive damaged we will repair or replace the product at our discretion. If items are damaged in transit we need to be notified within 7 days. Product delivered and subsequently stored for later opening will not be considered as damaged in transit.