FAQs

General information

If you require a quote as part of your tender application to supply our product where it has been specified by a designer or architect, email [email protected] including as much detail as possible.

At times the specifications lack technical detail. It is important for us to work out the requirements technically so that items quoted will be correct for the job. If we require more information it will be up to you to liaise with the designer.

All orders are placed online via our webshop. Products can be added to your shopping cart. Once your order is complete you can ‘Proceed to Checkout’ where you will create an account with us. At the checkout you can choose your delivery and payment method. We accept the following payment methods; Visa, Mastercard, AMEX, UCB, PayPal and Bank Transfer. All orders must be paid in full before they will be processed. We do not take part payments and will not hold stock.

We try to keep our stock levels on our website as accurate as we can. When you click in to view a product you will see if it is currently in stock.  With globes it will show you the number we have in stock, everything else will tell you if it is in or out of stock.  

Where there are options that need to be selected (e.g. finish or shade type), these will need to be chosen before availability is shown.

If a product is out of stock and is a continuing range you may wish to email us so that you will be notified once it is back in stock.

When we ship anything locally, interstate or overseas we create a tracking link that is available to you listed next to the order placed online. You will need to be logged in to your online account to see this.

We also email tracking progress both from the shipper and our internal system.

Tracking progress is also sent as SMS where a mobile phone number has been provided with the order.

We have made it easy to generate an invoice for quoting purposes without actually proceeding with the order.

The easiest way for you to do this is to go directly to the web site, register for an account, (the My Account tab in the top menu will allow you to register.) Then decide which of the products best suites your needs. Make sure you are ordering the correct fitting type, E27 or B22 and the wattage required. Also bear in mind that there are quantity discounts automatically applied that will affect pricing.

Once you have finalised your selection proceed to checkout and fill in the delivery details so the system can generate a shipping quote. Then choose Pro Forma Invoice/Quote and Place Order. This will generate an invoice so that we can then check stocks and email a pdf.

If required you can generate your Purchase Order based on this quote. You may then log in to our site to make payment or arrange a Bank Transfer. We will not proceed with the order until funds have been transferred/paid in full. If you decide not to go ahead with the order we will simply delete it from our system. Quotes will be valid for 30 Days.

Edison Light Globes is a web-based manufacturer/retailer. We do offer a trade discount to reseller customers.  The following industries qualify.

  • Architects
  • Interior and Lighting Designers
  • Retailers
  • Electrical wholesalers.  

To apply for a trade discount you must register an online account with us and place all orders via our on-line store.

You can set up an account by registering on the ‘My Account’ Page.  Edit your billing and shipping details including your Business Name, Business Number and then email us at [email protected] with  your Username.  Once approved your login will then be converted to a trade account login for this username.

When you log into the website your discount will automatically be applied to the product prices. All orders should then be placed through the website with this login. You can also create your own quote online by adding your products to the shopping cart and then saving the order as a Proforma Invoice or Bank Transfer as payment option.

Please note any quotes provided by us over the phone or via email will not have the trade price applied.

The website ordering system can include your PO number and can supply a Pro Forma Invoice only as a quote if required.

From time to time we allow purchasing of items not in stock. If listed online as out of stock but backorders are enabled then we expect that the delay would not be significant.

Where there will be a delay we do not allow backordering and instead we ask that you email us for an expected delivery time.

We often have orders where small items or optional parts are out of stock. We may hold back the delivery until these items come into stock or we will part ship and send the backordered items as soon as they arrive in.

Generally we try to stock as many items as possible listed online and for some items we can list stock numbers.

For any outstanding items please contact us via the ticket system or email support quoting your invoice number.