If you are not satisfied with your purchase, you can return the product for up to 30 days from the date you purchased it for a refund.
To make a return or exchange Edison Light Globes Pty Ltd require you to download and complete the ‘Order Return Form’ listing all items being returned and requiring a refund. Include your invoice number on this form.
All returned items must be in the same condition as you received them. All returned globes must be in the original packaging, unmarked and undamaged and be returned to Edison Light Globes.
Hardware items ordered as separate products that have been returned will be subject to a restocking fee calculated at 10% of invoiced amount.
For any ‘Complete Light Fitting’ items, or ‘Made To Order’ items ordered and returned due to customer specification error, Edison Light Globes may retain up to 50% of the invoiced amount. This includes most pendants, wall lights and table lamps ordered from our “Complete Fittings” section.
Any incorrect orders can be rectified once the the incorrect order is returned.
Please note, all returns will NOT include shipping costs unless it is a result of our error.
Also please return items to the address they came from. All items shipped from our international website should be returned to our Australian address.