FAQ Category: General information

Bulk discounts

We are currently re building the way we show discounts for bulk quantities. At the moment these discounts are calculated and applied on the checkout page only. We will add “per product ” discount tables over time so that discounts are displayed prior to adding to cart.

Warranty

Warranty All products come with a minimum 12 month warranty. If the product is delivered damaged or fails to work as advertised for domestic use we will issue a refund or a replacement. All incandescent vintage filament bulbs used in commercial applications are subject to a 3 month warranty. All…

Customs Charges

International Air Freight includes the service and cost of brokering your shipment through local customs offices, but does not include Value Added Tax (VAT), Goods and Services Tax (GST), and/or Import Duties (please consult your local import tax authority for details). You can calculate duty and taxes by using the…

Shipping Information

We will endeavor to ship your order same day provided we have stock available. Larger or more complex orders may have a lead time of 1-4 weeks. Please check prior to ordering if you have a deadline. All shipping costs calculated by our web calculator are as accurate as possible…

Can I order out of stock items? What is ‘on backorder’?

From time to time we allow purchasing of items not in stock. If listed online as out of stock but backorders are enabled then we expect that the delay would not be significant. Where there will be a delay we do not allow backordering and instead we ask that you…

How can I track my shipment?

When we ship anything locally, interstate or overseas we create a tracking link that is available to you listed next to the order placed online. You will need to be logged in to your online account to see this. We also email tracking progress both from the shipper and our…

How do I place an order?

All orders are placed online via our webshop. Products can be added to your shopping cart. Once your order is complete you can ‘Proceed to Checkout’ where you will create an account with us. At the checkout you can choose your delivery and payment method. We accept the following payment…

Do you provide wholesale/trade prices?

Edison Light Globes is a web-based manufacturer/retailer. We do offer a trade discount to reseller customers.  The following industries qualify. ArchitectsInterior and Lighting DesignersRetailersElectrical wholesalers.   To apply for a trade discount you must register an online account with us and place all orders via our on-line store. You can…

Bathroom Lighting Requirements

We all know that water and electricity doesn’t mix. When your hands are wet for example, you have a far greater risk of shock. So how do you design good lighting and power into you bathroom? Here are a few things to consider before you get going on your project.…

How can I get a pro forma invoice or quote?

We have made it easy to generate an invoice for quoting purposes without actually proceeding with the order. The easiest way for you to do this is to go directly to the web site, register for an account, (the My Account tab in the top menu will allow you to…

Quotes for commercial tendering

If you require a quote as part of your tender application to supply our product where it has been specified by a designer or architect, email [email protected] including as much detail as possible. At times the specifications lack technical detail. It is important for us to work out the requirements…

How do you provide shipping calculations?

We will ship to just about any location and our checkout system will quote for almost all cart items. The system may fail however if your cart has a large number of heavy items. Most of the time errors occur due to incomplete or inaccurate billing and/or shipping address details entered…