FAQ Tag: Ordering

Can I order out of stock items? What is ‘on backorder’?

From time to time we allow purchasing of items not in stock. If listed online as out of stock but backorders are enabled then we expect that the delay would not be significant. Where there will be a delay we do not allow backordering and instead we ask that you…

How can I track my shipment?

When we ship anything locally, interstate or overseas we create a tracking link that is available to you listed next to the order placed online. You will need to be logged in to your online account to see this. We also email tracking progress both from the shipper and our…

How do I place an order?

All orders are placed online via our webshop. Products can be added to your shopping cart. Once your order is complete you can ‘Proceed to Checkout’ where you will create an account with us. At the checkout you can choose your delivery and payment method. We accept the following payment…

Do you provide wholesale/trade prices?

Edison Light Globes is a web-based manufacturer/retailer. We do offer a trade discount to reseller customers.  The following industries qualify. ArchitectsInterior and Lighting DesignersRetailersElectrical wholesalers.   To apply for a trade discount you must register an online account with us and place all orders via our on-line store. You can…

How can I get a pro forma invoice or quote?

We have made it easy to generate an invoice for quoting purposes without actually proceeding with the order. The easiest way for you to do this is to go directly to the web site, register for an account, (the My Account tab in the top menu will allow you to…

Quotes for commercial tendering

If you require a quote as part of your tender application to supply our product where it has been specified by a designer or architect, email [email protected] including as much detail as possible. At times the specifications lack technical detail. It is important for us to work out the requirements…

How do I know if an item is in stock?

We try to keep our stock levels on our website as accurate as we can. When you click in to view a product you will see if it is currently in stock.  With globes it will show you the number we have in stock, everything else will tell you if…