We will endeavor to ship your order same day provided we have stock available. Larger or more complex orders may have a lead time of 1-4 weeks. Please check prior to ordering if you have a deadline.
All shipping costs calculated by our web calculator are as accurate as possible and in some cases a handling/packing fee is added. If you are unhappy with the fee applied please contact us. All items ordered for Australian delivery are shipped by Australia Post, DHL, or Startrack. For international orders we use DHL Express. International shipping requires a physical address. PO Boxes will not be accepted for international orders , DHL or Startrack.
When shipped, tracking codes are listed with your order on our website on “My Account” page. A signature is generally required for proof of delivery by you or an agent. You should choose this option if in doubt. If you allow “Authority to leave by default, neither Edison Light Globes nor the Courier Company will accept any responsibility for the continued safe custody of the goods or its security and no proof of delivery shall be required to be supplied. With an ‘Authority to Leave’ the risk for the goods passes to the purchaser (you) immediately upon delivery.
For the security of any delivery we strongly recommend a delivery address where someone is in attendance between the hours of 8:30am and 5:30pm Monday – Friday to sign for the goods.
Under some circumstances a delivery may not be possible via postal services due to local postal regulations either in Australia or your destination country. In these circumstances we will arrange a freight forwarder quote and send as a separate invoice.
International Air Freight via DHL includes the delivery service but not the cost of brokering your shipment through local customs offices, and it does not include Value Added Tax (VAT), Goods and Services Tax (GST), and/or Import Duties (please consult your local import tax authority for details). You can calculate duty and taxes by using the duty calculator at Pitney Bowes
These taxes and duties will be collected prior to delivery and are not the responsibility of Edison Light Globes. Packages refused at the time of delivery will not be automatically refunded. In some instances we would need to pay tax to have a return take place. We reserve the right to withhold a charge for the value of goods, taxes and freight if return is arranged.
If you are importing into New Zealand you may need a Client Code. A client code is a unique number that identifies an importer and exporter. Client codes are only issued to New Zealand entities (such as registered New Zealand companies). A client code is required as part of the import clearances for shipments in excess of NZ$1,000.
Currently, with shipments valued at more than NZ400 – the GST and duty is being captured on import.
If the shipment value is below NZ400 there is no GST or duty charged.
From 1 December that will change.
From 1 December 2019, the low value threshold will increase to $1,000 and in order to remove the unfair advantage that this will give to non-resident sellers over resident businesses, the NZ government will make non-resident businesses register for GST and charge GST at 15%. This applies to all sellers whose combined low value import sales sold to non-GST registered entities exceeds the registration threshold of NZ$60,000.
From January 1 2021 import rules for the UK will change. Businesses in Europe will need to make customs declarations when moving goods between the UK and the EU. If European businesses have not completed the right customs processes their goods will not be able to cross the EU border.
Since we are not in the EU customs charges will continue as previously arranged. VAT and duty must be paid prior to shipment delivery. DHL, our shipping agent for all international delivery will arrange by phone for you to quickly make payment for these charges.
If you have an EORI number you can quote this with DHL at that time. See more info here
We have recently added separate items listed as US shipped goods to the website. Look for these in the US Products link. Items listed as such will ship FedEx Ground from our facility located in Virginia USA. Shipments will not attract import tax if this method is used, and shipping cost will be greatly reduced. Where items are added to your cart that are not yet located in this warehouse, international shipping only will be the available option at checkout.
The consumer resident in Europe must be aware that the European Commission has established an online platform for alternative dispute resolutions that provides for an out-of-court method to solve any dispute related to and stemming from online sale and service contracts. As a consequence, if you are a European consumer, you can use such platform for resolving any dispute stemming from the online contract entered into with the Owner. The platform is available at the following link (http://ec.europa.eu/consumers/odr/). The Owner is available for any questions via the email address posted under the Owner’s information in this document.
In accordance with European law we also offer a data retrieval and
data destruction system. If you need a copy of our data we have for your
account you may email [email protected] to retrieve or remove.
Due to German import requirements it is not always possible for us to clear customs regulations. All items require compliance marking not just on the packaging but also on the actual item inside the packaging. Since we are building decorative lighting and decorative bulbs this is not something we have designed into the products. All other country importers do not require this for customs. It seems with Fedex shipping we can upload CE certification and eventually orders will clear. Please ask if you are in doubt.
Due to Kuwaiti import requirements it is not always possible for us to clear customs regulations. There is a documentation requirement that at times makes import into Kuwait an impossible task. If we need to pay for local Chamber of Commerce documentation there will be a $100 extra fee involved.
Due to Brazilian import requirements it is not always possible for us to clear customs regulations. A Tax ID number is required when importing into Brazil from Australia. This should be entered into the TAX ID section on the checkout form.
Local Pick Up
Click and Collect from our warehouse is available between 8.30am and 6.00pm weekdays once you have been notified by email that your order is complete.
152 Cowper Street