We are currently re building the way we show discounts for bulk quantities.
At the moment these discounts are calculated and applied on the checkout page only. We will add “per product ” discount tables over time so that discounts are displayed prior to adding to cart.
From time to time we allow purchasing of items not in stock. If listed online as out of stock but backorders are enabled then we expect that the delay would not be significant.
Where there will be a delay we do not allow backordering and instead we ask that you email us for an expected delivery time.
We often have orders where small items or optional parts are out of stock. We may hold back the delivery until these items come into stock or we will part ship and send the backordered items as soon as they arrive in.
Generally we try to stock as many items as possible listed online and for some items we can list stock numbers.
For any outstanding items please contact us via the ticket system or email support quoting your invoice number.
Edison Light Globes is a web-based manufacturer/retailer. We do offer a trade discount to reseller customers. The following industries qualify.
- Interior and Lighting Designers
- Electrical wholesalers.
To apply for a trade discount you must register an online account with us and place all orders via our on-line store.
There is no minimum order.
You can set up an account by registering on the ‘My Account’ Page. Edit your billing and shipping details including your Business Name, Business Number and then email us at [email protected] with your Username. Once approved your login will then be converted to a trade account login for this username.
When you log into the website your discount will automatically be applied to the product prices. All orders should then be placed through the website with this login. You can also create your own quote online by adding your products to the shopping cart and then saving the order as a Proforma Invoice or Bank Transfer as payment option.
Please note any quotes provided by us over the phone or via email will not have the trade price applied.
The website ordering system can include your PO number and can supply a Pro Forma Invoice only as a quote if required.
All products come with a minimum 12 month warranty. If the product is delivered damaged or fails to work as advertised for domestic use we will issue a refund or a replacement. All incandescent vintage filament bulbs used in commercial applications are subject to a 3 month warranty. All LED bulbs are subject to a 2 year warranty and 1 year if used in commercial applications. Warranties require all electrical work to be completed by a licensed electrical contractor and all items to be checked and deemed compliant prior to installation.
Please check your order carefully noting technical specifications. If we place the order on your behalf you should carefully check the Invoice/quote before payment so we can rectify any discrepancies prior to shipping.
Any product you return must be in the same condition you received it and in the original packaging.
If we have shipped the wrong item or you wish to return for a refund or replacement you can apply for a warranty on our website. If you log in to our site there will be a list of your orders. These orders will have a warranty request button on each item if they are still listed as being purchased within the warranty period. Once your warranty period has elapsed the button will no longer be visible next to that order . If you wish you can contact support and make a request there. Applying for a warranty online allows us to keep track of your request including shipping details.
For orders that arrive damaged we will repair or replace the product at our discretion. If items are damaged in transit we need to be notified within 7 days. Product delivered and subsequently stored for later opening will not be considered as damaged in transit.