Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the http://www.edisonlightglobes.com website (the “Service”) operated by Edison Light Globes Pty Ltd (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your full name, address, phone number, and or Business number.
Our Service allows you to store, share and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are responsible for access to this data stored on our server listed under your user account or shared publicly when selected.
Links To Other Web Sites
Our Service may contain links to third party web sites or services that are not owned or controlled by Edison Light Globes Pty Ltd. Edison Light Globes Pty Ltd has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Edison Light Globes Pty Ltd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 (change this) days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
If you have any questions about these Terms, please contact us.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of ©Edison Light Globes Pty Ltd 2013. No images may be reproduced without permission.
When you visit http://edisonlightglobes.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Permission to email asking you to review products purchased is required but we will only send one email per invoice. It is not manditory to provide a review but we do appreciate your feedback. We use a third party service called “Customer Reviews” for this purpose so reviews are listed as written with no editing available to us.
All products come with a no questions asked 12 month warranty if the product is delivered damaged or fails to work as advertised we will issue a refund or a replacement. All bulbs used in Commercial applications are subject to a 3 month warranty. All LED bulbs are subject to a 2 year warranty and 1 year if used in commercial applications. All electrical work must be completed by a licensed electrician and all items delivered need to be checked and deemed compliant prior to installation by your electrical contractor.
If you are not satisfied with your purchase, you can return the product for up to 30 days from the date you purchased it for a refund.
To make a return or exchange Edison Light Globes require you to download and complete the ‘Order Return Form’ listing all items being returned and requiring a refund. Include your invoice number on this form.
All returned items must be in the same condition as you received them. All returned globes must be in the original packaging, unmarked and undamaged and be returned to Edison Light Globes.
Products may be subject to a restocking fee calculated at a minimum of 10% of invoiced amount.
For any ‘Complete Light Fitting’ items or ‘Made To Order’ items Edison Light Globes will retain 50% of the invoiced amount.
Any incorrect orders will be rectified once the the incorrect order is returned.
Please note, all returns will NOT include shipping costs unless it is a result of our error.
Quotes and Invoices
All orders must be paid in full prior to shipping or Pick Up. Invoices and Quotes left unpaid will be cancelled after 30 Days. Prices quoted will remain valid during that time. Otherwise all prices and specifications are subject to change without notice.
Taxes and Customs
DHL International Air Freight includes the service and cost of brokering your shipment through local customs offices, but does not include Value Added Tax (VAT), Goods and Services Tax (GST), and/or Import Duties (please consult your local import tax authority for details).
International Postal service does not include the cost of brokering customs charges. This must be achieved at the customers expense.
For shipments to the United States of America with a value of 2,500 USD or more, if the Recipient is a company Customs authorities require an Emplover Identification Number (EIN)
These taxes and duties will be collected at the time of delivery and are not the responsibility of Edison Light Globes Pty Ltd. Packages refused at the time of delivery will not be automatically refunded. We reserve the right to charge for the value of goods, duties and freight if the receiver fails to accept these charges.
Our online payment solution provides the most secure environment available and no credit card details are stored on our server or by Edison Light Globes Pty Ltd. All data transmitted is encrypted and all processing systems are checked and updated as often as is required by software suppliers.
Once an order is paid and we have accepted payment online or via Bank Transfer, a Tax Invoice will be issued to the address listed on the order via email.
Prior to shipping an order cannot be cancelled unless agreed to by Edison Light Globes Pty Ltd. Under these terms an order that is cancelled may incur a restocking fee for work completed or work started prior to shipping.
For regular hardware items we may forego this fee but for many items that are ‘Complete Light Fitting’ items or ‘Made To Order’ a restocking fee of up to 50% of the invoiced amount may be applied.