All products come with a minimum 12 month warranty or longer as listed with each product. If the product is delivered damaged or fails to work as advertised we will issue a refund or a replacement. All vintage filament bulbs used in Commercial applications are subject to a three month warranty. All current LED’s come with a three year warranty domestic or two years commercial. Warranties require all electrical work to be completed by a licensed contractor and all items to be checked and deemed compliant prior to installation.

Please check your order carefully noting technical specifications. If we place the order on your behalf you should carefully check the Invoice/quote before payment so we can rectify any discrepancies prior to shipping.

Shipping

We will endeavor to ship your order same day provided we have stock available. Larger or more complex orders may have a lead time of 3-7 days. Please check prior to ordering if you have a deadline. All shipping costs calculated by our web calculator are as accurate as possible and in some cases a handling/packing fee is added. If you are unhappy with the fee applied please contact us.

All items ordered for US delivery are shipped by DHL or Postal service. International shipping requires a physical address, PO Boxes will not be accepted. When shipped, tracking codes are available listed with your order on our website on “My Account” page. A signature is required for proof of delivery by you or an agent.

Under some circumstances a delivery may not be possible due to export legislation. In these circumstances we will arrange a freight forwarder quote and send as a separate invoice.

Taxes and Customs

DHL International Air Freight includes the service and cost of brokering your shipment through local customs offices, but does not include Value Added Tax (VAT), Goods and Services Tax (GST), and/or Import Duties (please consult your local import tax authority for details).

For shipments to the United States of America with a value of 2,500 USD or more, if the Recipient is a company Customs authorities require an Emplover Identification Number (EIN)

International Postal service does not include the cost of brokering customs charges. This must be achieved at the customers expense.

These taxes and duties will be collected at the time of delivery and are not the responsibility of Edison Light Globes Pty Ltd. Packages refused at the time of delivery will not be automatically refunded.  We reserve the right to charge for the value of goods, duties and freight if the receiver fails to accept these charges.